Software as a Service (SaaS) applications are becoming a common fixture in business operations and organizations around the world.
This is not surprising, given their general ease of use and affordability. Anyone with an internet connection can usually access and utilize the majority of SaaS programs, ranging from appointment-scheduling software online for e-marketing and accounting applications. If you want to design the SaaS application, then you can visit www.bonanza.design/offerings/saas-application-design-Germany/.
However, like all software applications, there is an instant expert on the intricacies of the software. It takes a lot of experience and continues to learn from the purchased system and functionality. And some help along the way is important in achieving this.
In many SaaS applications, this aid comes in the form of basic help center or FAQ pages. But for some programs, it is found in the knowledge base.
WHAT IS KNOWLEDGE BASE?
A knowledgebase is a general term used to describe an improved help center where current customers and clients (and the parties may be interested in visiting business Web sites) can find in-depth information about the software itself and possibly on technology in general. This is generally accessed directly from the business website or social media pages.
Although the look, feel and content of the knowledge base can vary widely, some common items found in programs to help include:
• Articles. It can be information or educational pieces, "how it is", or step-by-step tutorial on the features and functionality of the system chosen. They can also be more general articles that discuss topics of interest to users and technology in general.